Returns and support
For help with your VETALYZE purchase, contact Rich at rich@vetalyze.com.au or 0433 478 992.
Change of mind
We do not offer refunds or exchanges for change of mind. This does not affect your rights under the Australian Consumer Law, including remedies for faulty or incorrectly supplied goods.
If there is a problem with your order
Contact us with your order reference and a description of the issue so we can arrange assessment and any necessary return. For test kits, include the lot and expiry details where available; for an analyser, include its serial number. Please do not send biological samples or used test materials.
Your consumer rights
Where Australian Consumer Law guarantees apply, a major product failure entitles you to choose a refund or replacement. For a minor problem, we may provide a free repair within a reasonable time. Further remedies may apply if the problem is not resolved within a reasonable time. Nothing on this page limits those rights.
We may request reasonable proof of purchase. Original packaging is not required for a faulty-goods claim. Reasonable return costs are reimbursed where a product problem is confirmed. Contact us about arrangements for goods that cannot easily be returned.
Healvet analyser warranty
The advertised Healvet starter includes a two-year Australian analyser repair warranty from purchase, with VETALYZE covering freight both ways for warranty repairs. Contact Rich to arrange service. This warranty is additional to applicable consumer guarantees, which may continue beyond the warranty period.
Visits and collection
61 Regentville Road, Jamisontown NSW 2750.
Visits and collection are by prior arrangement only. Contact us before bringing or sending goods to this address.